The Premier Travel Event of Maldives

Maldives Travel Awards - is the prize created to celebrate the commitment, Excellence and Expertise in the Maldivian Tourism Industry.

First launched in 2012, Maldives Travel Awards celebrates the 7th Anniversary in 2018, and we are proud to bring you the most prestigious and sought after recognition in the travel and tourism sector.

The annual gala night for Maldives Travel Awards marks the premier night of excellence in the travel industry of Maldives.

Maldives Travel Awards is a product of Maldives Association of Travel Agents and Tour Operators, MATATO.

Exclusive for resorts, hotel, liveaboard and airlines, Gala Edition of Maldives Travel Awards features 25 categories. This edition explores the full range of the tourism businesses, and provide a comprehensive look at the most exceptional examples of tourism industry in Maldives.

The annual gala night for Maldives Travel Awards marks the premier night of excellence in the travel industry of Maldives, bringing together the largest club of travel professionals and executives for an evening of celebrations.

How it Works

25 award categories are featured in this Edition.

Nominations are submitted by travel agents and hoteliers.

Winner are selected on combination of scores sourced from a panel of judges – representing travel industry d professionals - and popular vote (collected via online and SMS).

Award Categories

Product & Service

  • Leading Private Island
  • Leading luxury Resort
  • Most Romantic Resort
  • Leading Family Resort
  • Leading Designer Resort
  • Leading Meeting & Conference Resort

Beach & Seasports

  • Leading Food & Beverages Resort
  • Leading Beach Resort
  • Leading dive resort
  • leading surf resort
  • Leading dive/watersports center

Wellness & Spa

  • Leading Wellness and Spa Resort
  • Leading Wellness and Spa Brand

Airlines

  • Leading International Carrier
  • Leading Local Carrier
  • Leading Low Cost Carrier

Brand & Management

  • Leading Local Hotel/Resort Brand
  • Leading International Hotel/Resort Brand

Responsible Tourism

  • Leading Eco Resort
  • Leading CSR Program
  • Leading Human Resource Management

Liveaboards

  • Leading Liveaboard
  • Leading Liveaboard Brand

Award Presented by MATATO


1. NEW COMER OF THE YEAR

Selected by MATATO, Awarded to the most promosing new destination in Maldives.

2. OUTSTANDING COMMITMENT TO SUSTAINABILITY

Selected by MATATO, Awarded to a resort/hotel brand or property that demonstrates strong and productive commitment to sustainable tourism.

3. RECOGNITION FOR LIFETIME ACHIEVEMENT IN THE INDUSTRY

Selected by MATATO, Awarded to an individual or a company with outstanding service and performance contributing to the growth of the industry

4. MOST SUPPORTIVE RESORT

Selected by MATATO, Awarded to most supportive resort to local travel agents.

Nomination

Eligibility

As a general criteria, to get hoteliers and related travel businesses must be registered in Maldives with a service record of at least one (01) year in operation.

How to Nominate

To nominate, use the nominations application on Maldives Travel Awards website, www.travelawards.mv

Hoteliers can nominate themselves in more than one category.

Winner from the previous year (2017) are automatically nominated to their respective winning categories.

Once submitted, nominations will be confirmed with a verification email.

Judging & Evaluation - General Areas of Observation

Brand / Product

Branding and presentation. How well defined / conceptualized is the brand identity.

Brand/product integration and adoptions that compliments the destination.

Unique selling points.

Commitment to continually improve products and services to meet market needs.

Examples of excellence across as many areas of tourism practices as possible.

Commitment to health and safety and accessibility.

Contribution to responsible tourism, community engagement/integration and social inclusion.

Commitment to responsible tourism

Demonstrate strong commitment to give back to the industry. Engagement with the initiatives of the industry. CSR

Commercial / business engagement with local suppliers / farmers

Support and encouragement for local entrepreneurship. Engagement of local communities.

Commitment to environment sustainabil- ity

Promotion of local arts and crafts by the hotel/resort

Number of local persons employed annually vis-à-vis the total manpower of the hotel

Presentation compilation

Relevance of the presentation and information to the judged criteria Compilation of the presentation.

How convinced are you of the product or the brand.

Judging & Evaluation - Key Areas for the Category

The profile presentation (which is required to be submitted with each nomination) should emphasis to demonstrate the strength of your product/brand in the key areas of observation specific for each category.

LEADING BEACH RESORT

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation options available, and uniqueness to each option.

Features of the island or property that stands out as a beach destination, achievements in layout and design that gives travelers the best of the nature.

Recreation and entertainment. Variety of outdoor and beach activities.

Unique and signature beach experience or beach activity that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Applies an appropriate policy for climate change adaptation and mitigation.

LEADING DIVE RESORT

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation options available, and uniqueness to each option.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products offered.

Availability and variety of diving programs and the experiences offered to the travelers

Unique and signature dive experience or dive activity that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Safety standards, precautions and preparedness for emergencies and accidents.

LEADING SURF RESORT

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation options available, and uniqueness to each option.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products offered.

Availability and variety of diving programs and the experiences offered to the travelers

Unique and signature dive experience or dive activity that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Safety standards, precautions and preparedness for emergencies and accidents.

LEADING DIVE/WATERSPORTS CENTER

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation options available, and uniqueness to each option.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products offered.

Availability and variety of water sports activity / dive activity and the experiences offered to the travelers.

Unique and signature water sports activity / dive activity that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Safety standards, precautions and preparedness for emergencies and accidents.

LEADING FOOD AND BEVERAGE RESORT

Demonstrates highest standards of service, and customer care, in service provision.

Range of dining options / outlets and menus available, and uniqueness to each option.

Available dining facilities and menus.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products / service offered.

Entertainment and dining / Variety of outdoor and beach dining activities.

Unique and signature dining experience or a dish/ drink that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Use organic products / local produces

Availability of the local Maldivian dining experiences

LEADING WELLNESS AND SPA BRAND

Demonstrates highest standards of service, and customer care, in service provision.

Range of Spa options / outlets available, and uniqueness to each option.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products / service offered.

Recreation and entertainment. Variety of outdoor and beach dinning activities.

Unique and signature dining experience or a dish/ drink that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Use organic products / local produces

LEADING PRIVATE ISLAND

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation options available, and uniqueness to each option.

Features of the island or property that stands out as a private island, achievements in layout and design that gives travelers the best of the nature.

Recreation and entertainment. Variety of outdoor and beach activities.

Unique and signature experience or activity that outper- forms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Applies an appropriate policy for climate change adaptation and mitigation.

LEADING LUXURY RESORT

Demonstrates highest standards of service, and customer care, in core relation to brand identity.

Range of accommodation and dining options available, and uniqueness to each option.

Features of the island or property that stands out as a luxury resort, achievements in layout and design that gives travelers the best of the nature.

Recreation and entertainment. Variety of outdoor and indoor activities.

Exceptional service and luxury offering that outperforms the competition.

Diversity of the service team, in terms of skill, expertise and guest relations.

Language and quality of products / service offered.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

Applies an appropriate policy for climate change adaptation and mitigation.

MOST ROMANTIC RESORT

Market position, branding of the property/ products as romantic resort.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and privacy features that allows romantic holiday setting.

Unique and signature romantic experience or romantic activity that outperforms the competition.

Use of creativity/innovative thinking targeted at bringing new or repeat business.

LEADING FAMILY RESORT

Market position, branding of the property/ products as family resort.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and privacy features targeting families

Unique and signature family experience or family activity that outperforms the competition.

Availability of daycare facilities and kinds activities.

Use of creativity/innovative thinking targeted at bringing new or repeat business

LEADING DESIGNER RESORT

Market position, branding of the property/ products as a designer resort.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and privacy features.

Are natural features proactively incorporated within the design?

Unique and signature romantic experience or romantic activity that outperforms the competition.

Exceptional design features / elements that add value to the guest experience.

Use of creativity/innovative incorporate environmental features to the design of the physical place and plan for human spaces where cultural enrichment can occur.

The benefits for sustainability from the design

LEADING ALL-INCLUSIVE RESORT

Market position, branding of the property/ products as all-inclusive resort.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and privacy features.

Unique and signature all-inclusive offers / packages that outperforms the competition.

Range of activities and events.

Use of creativity/innovative thinking targeted at bringing new or repeat business

LEADING MEETING & CONFERENCE RESORT

Market position, branding of the property/ products as MICE resort.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and security features.

Unique and signature business offers / packages that outperforms the competition.

Range and capacity of MICE events / facilities hygiene and care.

Exceptional MICE industry engagement

Modernized technology equipment and supporting infrastructures.

Use of creativity/innovative thinking targeted at bringing new or repeat business

LEADING ECO RESORT

Market position, branding of the property/ products as a eco resort.

Range of accommodation and eco-friendly features.

Are natural features proactively incorporated within the design?

Exceptional design features / elements that add value to the guest experience.

Use of creativity/innovative incorporate environmental features to the design of the physical place and plan for human spaces where cultural enrichment can occur.

The benefits for sustainability from the design

Exceptional environmental benefits from its practices

Management level commitment to environmental issues.

Policies for environmental management embedded across the resort

Evidence of investment in green technologies

Development of programs of behavior change amongst guests, staff and suppliers

LEADING CSR PROGRAM

The benefits for sustainability from the CSR program

Exceptional community engagement

Board level commitment to community issues

Policies for community engagement embedded across the resort

Evidence of significant investment in creating and maintaining community projects

Helping to maintain a sense of place and cultural heritage Supporting direct local employment and local supply chains Creates social and cultural benefits from its practices

LEADING HUMAN RESOURCE MANAGEMENT

Exceptional human resource management for the Travel & Tourism sector.

Management level commitment to human resource issues.

Policies for developing people embedded across the resort.

Range of accommodation available for employees.

Evidence of significant investment in creating and maintaining education/training/staff development.

The development of skills to allow people to enter the Travel & Tourism sector.

Staff/student training in sustainability.

LEADING LOCAL HOTEL/RESORT BRAND

Market position and local branding strategies.

Distinctive brand philosophy/service concepts/component.

Exceptional brand management practices in Maldives tourism context.

Engages residents and employees in the sustainable management of Travel & Tourism in the resort and at the destination.

Creates social and cultural benefits from its practices. Exceptional community engagement.

Evidence of significant investment in diversifying and maintaining the brand.

Demonstrates leadership through active engagement with the media and wider tourism community to promote and encourage sustainable tourism best practice.

LEADING INTERNATIONAL HOTEL/RESORT BRAND

Market position, global and local branding strategies.

Distinctive brand philosophy/service concepts/component.

Exceptional and innovative brand adoption practices.

Engages residents and employees in the sustainable management of Travel & Tourism in the resort and at the destination.

Creates social and cultural benefits from its practices.

Exceptional international or regional engagement that benefits to local community.

Evidence of significant investment in diversifying and maintaining the brand.

Demonstrates leadership through active engagement with the media and wider tourism community to promote and encourage sustainable tourism best practice.

LEADING LIVEABOARD

Market position, branding of the property/ products as liveaboard.

Standard of service and customer care in correlation to the brand identity.

Diversity of the service team, in terms of skill, expertise and guest relations.

Range of accommodation, dining and safety features.

Unique and signature services / holiday packages that outperforms the competition.

Range of onboard amenities.

Capacity of the facility / facility hygiene and care.

Modernized telecommunication equipment and supporting facilities.

Use of creativity/innovative thinking targeted at bringing new or repeat business

LEADING LIVEABOARD BRAND

Market position, global and local branding strategies. Distinctive brand philosophy/service concepts/component.

Engages residents and employees in the sustainable management of Travel & Tourism in the resort and at the destination.

Creates social and cultural benefits from its practices.

Evidence of significant investment in diversifying and maintaining the brand.

Demonstrates leadership through active engagement with tourism community to promote and encourage sustainable tourism best practice.

Demonstrates highest standards of service, and customer care, in service provision.

LEADING INTERNATIONAL CARRIER

Market position and destination marketing strategies.

Distinctive brand philosophy/service concepts/component.

Standard of service and customer care in correlation to the brand identity.

Unique and signature services / packages that outperforms the competition.

Size of the fleet

Range of inflight activities.

Modernized technology equipment and supporting infrastructures.

Use of creativity/innovative thinking targeted at bringing new or repeat business

Engages tourists with the people and the places they visit to create an excellent experience.

LEADING LOCAL CARRIER

Market position and destination marketing strategies.

Distinctive brand philosophy/service concepts/component.

Standard of service and customer care in correlation to the brand identity.

Unique and signature services / packages that outperforms the competition.

Size of the fleet

Range of inflight activities.

Variety of sales promotion.

Modernized technology equipment and supporting infrastructures.

Engages tourists with the people and the places they visit to create an excellent experience.

Use of creativity/innovative thinking targeted at bringing new or repeat business

LEADING LOW COST CARRIER

Market position and brand promotion strategies.

Distinctive brand philosophy/service concepts/component.

Variety of sales promotion.

Range of travel plans for price sensitive markets.

Standard of service and customer care in correlation to the brand identity.

Unique and signature services / packages that outperforms the competition.

Size of the fleet.

Range of inflight activities.

Modernized technology equipment and supporting infrastructures.

Engages tourists with the people and the places they visit to create an excellent experience.

Use of creativity/innovative thinking targeted at bringing new or repeat business

Terms & Conditions

Entrants must be either registered and/or providing travel services in Maldives.

All entrants must have a service record of at least 12 months at the me of applying. Nominations will be collected through online nominations portal only.

Whereas properties are nominated by a second party or MATATO, those proper es will be informed and requested to submit a signed nomination form as their consent to participate in the Awards.

Nomination applications received after the deadline will not be accepted.

Images and informa on that you send us will be used by us for any purpose, will not be subject to confiden al treatment and may be disclosed by us without further consent from par cipants.

Should there be any informa on changes on the side of the par cipa ng property, this should be emailed to nominations@matato.mv in order to update the company profile.

Should any information changes (e.g. Contacts, name, changes, category changes) not be Communicated with the Maldives Travel Awards, we will not be held responsible for outdated Information on profiles.

Winning properties agree to offer 05 room nights at the property, on all inclusive basis to be utlized by MATATO events.